Elaine M. Jaeger		900 Lenora Street Apt 503 Seattle, Washington 98121
		(206) 940-7296  Elaine.jaeger@gmail.com

 

Profile

Strengths: Development and operations engineer experienced in building, testing, deploying and supporting Microsoft platform solutions and onboarding multi-tier applications

Education

Associates Computer Management, Bryant & Stratton College - May 1998

Bachelors in Science, IT – Security, Washington Governors University – Feb 2017

 

Career History

Microsoft Azure - Mindtree LTD Global IT Solutions

Service Engineer Tier 3 – Jun 2012 - Present

•Maintain servers, configurations, troubleshooting and support Microsoft platforms including Windows Server 2008 & 2012

•Strong understanding of .Net Framework 4.5, SQL Server, Azure, Powershell 4.0, and Visual Studio C# 2013 (ICM/TFS)

•ICM set up and maintenance of Hyper-V host and VM machines under F5 and GSLB to support ticketing platform

•Knowledge of private cloud concepts and frameworks supporting utility server with DIP/VIP configurations

•Solid knowledge of the Windows Azure Management portal configuring complex on boarding configuration to upload MDS data

•Job automation by Command Shell, PowerShell, C# and VB scripting

 

Microsoft Office 365 Cloud Environment - Volt Technical Resources

Support Engineer Tier 2 – Sep 2011 – Jun 2012

•Support Engineer assisting customers with Office 365 Cloud Based environment multilevel business models

• Product Studios database analysis and management, reporting SLA and submitting Service Delivery Escalations for resolutions

•Providing technical support for Outlook, Word, Excel, PowerPoint, Lync and SharePoint configuration though customer console

•Strong working knowledge of networking (TCP/IP, load balancing, ACL, routing), scripting (PowerShell, SQL)

 

Hiflex Corporation Ashland, New York

Application Specialist - Jul 2009 - Aug 2011

•Project manager supporting Hiflex MIS system Web-to-Print for printing companies - Drupal base site

•Train in Birdstep RDMS database structure, set-up workstations and schematics with Visio 2007

•Configure and network VM Machine and establish connectivity 

•Utilize knowledge of HTML, PHP, SQL, VBA and Linux for troubleshooting

 

Vulcan Products Company Woodinville, Washington   

Technical Support - Dec 2006 - May 2009

•Develop and write reports in Crystal Reports 10, create SQL datasets gathering financial and statistical markers

•Purchase hardware and software, configuring workstations, peripherals Window XP and NT, Server 2003

•Resolve issues with connectivity, upgrade systems.  Continuous documentation of company’s IT assets

•Maintain and troubleshoot Avaya phone system and MS Exchange 2003 email environment.

•Certified ISO 9001 internal auditor ensuring company adheres to standards

 

New York State Department of Health, Albany, New York   

Network Administrator - Dec 2005 - Nov 2006

•Active Directory support of users, groups and hardware configuring permissions and attributes

•Diagnosing and repairing Dell PV110-136T libraries, system support through bios and firmware checks

•Backup Exec administration and tape management, software test and installation

•Restore MS SQL Server database and user files - maintain MS SQL Server backup, reliability and performance

 

Zingerman’s Service Network. Ann Arbor, Michigan   

Technical Support Specialist - Jun 2004 - Nov 2005

•IT support over a WAN network with 120 users, 55 workstations, and 8 file servers 

•Hard drive image management for backup and mirroring purposes

•Support desktop user group communication through a trouble ticket system – train users on software

•Network installation – test, reconfigure and organize patch panel for network connectivity

•Install new data jacks, create Cat5 cable and lay wire drops